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Placing a prescription orders?

PRESCRIPTION ORDERS

WHAT DO I NEED TO PLACE MY PRESCRIPTION ORDER?

HOW DO I SUBMIT MY PRESCRIPTION?

WHAT IS THE STATUS OF MY PRESCRIPTION ORDER?

MY CHILD HAS A HIGH PRESCRIPTION, CAN YOU FILL IT?

WHAT IF I NEED TO CHANGE MY PRESCRIPTION ORDER?

CAN I RETURN MY PRESCRIPTION ORDER?

Ordering a Home Try-On Kit?

HOME TRY-ON KIT

HOW DOES THE HOME TRY-ON PROCESS WORK?

HOW LONG DO I HAVE TO TRY ON THE FRAMES AT HOME BEFORE I NEED TO SHIP THEM BACK?

I THOUGHT THE HOME TRY-ON KIT WAS FREE, WHY DO YOU NEED MY CREDIT CARD INFORMATION?

HOW MANY FRAMES COME IN MY HOME TRY-ON KIT?

CAN I ORDER MULTIPLE HOME TRY-ON KITS?

WHAT COLOR OPTIONS WILL BE IN THE HOME TRY-ON KIT?

ARE THE LIMITED EDITION FRAMES INCLUDED IN THE HOME TRY-ON KIT?

I LOST MY RETURN LABEL, HOW DO I GET A NEW ONE?

Questions about our shipping?

SHIPPING

WHEN WILL MY ORDER BE SHIPPED?

DO YOU OFFER FREE SHIPPING?

DO YOU OFFER EXPEDITED SHIPPING?

DO YOU SHIP OUTSIDE OF THE UNITED STATES?

Have a return?

RETURNS

I ORERED NON-PRESCRIPTION GLASSES AND NEED TO RETURN THEM.

CAN I RETURN MY PRESCRIPTION ORDER?

WHERE DO I PLACE A RETURN REQUEST?

Have a warranty or repair?

WARRANTY & REPAIRS

WHAT IF MY CHILD’S FRAMES NEED ADJUSTMENTS?

WHAT IS THE BEST WAY TO CLEAN MY CHILD’S FRAMES?

HOW IS THE DURABILITY OF YOUR FRAMES?

WHAT IS YOUR SERVICE FEE AND WARRANTY POLICY?

Questions about Insurance?

INSURANCE

DO YOU HAVE A CLAIM FORM I CAN PRINT OFF TO SUBMIT TO MY INSURANCE?

DO YOU ACCEPT MEDICAL INSURANCE?

WHAT IS A FLEXIBLE SPENDING ACCOUNT?

DO YOU ACCEPT FLEX SPENDING & HSA (HEALTH SAVING ACCOUNT) CARDS?

Interested in placing an order with JPE?

PLACING AN ORDER

HOW DO I SUBMIT MY PRESCRIPTION?

I FORGOT TO USE MY COUPON CODE AT CHECKOUT - CAN YOU APPLY IT FOR ME AFTER I'VE COMPLETED MY TRANSACTION?

CAN I JUST PURCHASE THE FRAME ONLY SO THAT I CAN TAKE THE FRAME TO MY LOCAL EYE DOCTOR/SHOP TO HAVE THE PRESCRIPTION FILLED?

CAN I RETURN THE FRAMES ONCE THE PRESCRIPTION HAS BEEN FILLED?

Have questions about our products or services?

PRODUCTS & SERVICES

WHAT ARE THE DIFFERENT LENSES YOU OFFER?

DO YOU OFFER UPGRADES TO YOUR LENSES? WHAT ARE THE CHARGES FOR THE UPGRADES?

WHAT SIZE ARE YOUR EYEGLASSES? WHAT AGE CHILDREN DO THEY FIT?

I HAVE A TODDLER, WILL THESE GLASSES FIT MY CHILD?

WHAT'S THE DIFFERENCE BETWEEN BOYS' AND GIRLS' FRAMES?

WHAT IF MY CHILD’S FRAMES NEED ADJUSTMENTS?

WHERE CAN I FIND MY FRAME'S MEASUREMENTS?

I WOULD LIKE TO TRY ON A LIMITED EDITION FRAME(S) - HOW DO I DO THAT?

DO YOU OFFER PROGRESSIVE OR BIFOCAL LENSES?

DO YOU OFFER ANY DISCOUNTS FOR MULTIPLE FRAME PURCHASES?

DO YOU OFFER GIFT CARDS?

Need to contact Jonas Paul Eyewear?

CONTACT US

CAN I SPEAK WITH SOMEONE AT JONAS PAUL EYEWEAR OVER THE PHONE?

HOW QUICKLY CAN I EXPECT A RESPONSE FROM JONAS PAUL EYEWEAR?