Frequently Asked Questions

You've got questions and we've got answers! Below are helpful resources for some of the most asked questions.

Adjustment & Care

  • We have two easy recommendations on how to adjust your glasses at home:

    TRY THIS FIRST

    All of our frames have adjustable comfort tips! This means that the end of the temple arm (the rubbery part) can be bent downward to have a more snug fit behind your child’s ears to keep the glasses in place up on their nose. CLICK HERE for step-by-step instructions on how to do this!

    TRY THIS SECOND

    We balance every frame before shipping them out but sometimes the temple arms can bow out slightly due to either the shape of the prescription lenses (as some tend to flatten out the frame) or due to the frames shipping snug in their case. CLICK HERE for step-by-step instructions on how to do this - all you’ll need is a hairdryer and some cold water!

  • For day-to-day cleaning of light smudges, a few swipes of the cleaning cloth included in your case should do the trick. When you order the glasses from us, we recommend adding some of our Lens Cleaner to your cart! This is great to use when the smudges are being stubborn, or you need a better clean.

    Please be careful to avoid using hot water on your lenses, as they can develop bubbles or cracks when exposed to high heat.  

    Do not use tissues, paper towels, your shirt, or any harsh chemicals as they may scratch your lenses or damage the coating on the frames.

Contact Us

  • Yes! Give us a call at 616.723.8039 between Monday-Friday from 10am-4pm EST. 

    If we are not available, please leave us a voicemail including your name, order number, and phone number, so we know how to best help you. Please allow 24 business hours for us to respond.

    We're also available via chat message on our website!  

    For the fastest response, please email the appropriate department: 

    • New customers: hi@jonaspaul.com 
    • Existing customers: orders@jonaspaul.com 
    • Warranty or repair: service@jonaspaul.com
  • Email is always the fastest and best way to get a hold of us! We do our best to reply to emails and phone calls within 24-48 hours Monday - Friday (10am to 4pm EST). Because everyone needs a little break now and then, our team takes the weekend off to spend time with friends and family.

    If you are trying to contact us over the weekend, we will respond once we are back in the office on the following business day.

Frames & Sizing

  • Nothing, actually! All of our frames are gender neutral and work great for both boys glasses and girls glasses. 

    The frame shapes are all the same whether you are looking at the boy or girl version (for example, for the frame marked “Paul/Paige”, the Paul is the boy version and the Paige is the girl version)

  • We offer a Home Try-On Kit that is perfect for trying on our glasses! We get that ordering kids glasses online can be intimidating, so ordering one of our kits can help put you at ease while placing your order for prescription glasses. 

    The kit only costs $7, allows you to try out up to 7 of our frames for 7 days, and has free shipping both ways. Plus, there’s no obligation to purchase if none of the frames suit you (...but of course we are crossing our fingers that you love them)!

  • All of our frames are made of either the highest quality custom cellulose acetate or metal. While they are very durable and made with kids in mind, please keep in mind they are not indestructible! We always strongly encourage our customers to educate their children in caring for their glasses to prevent any unnecessary damage!

    Pro tip: Order two pairs at once so you have a back-up pair, using the code SECONDPAIR40 to save 40% off the second frames on your order! And, once you’re using your back-up pair, don’t forget to order a new pair to back-up your back-up pair ;)

  • Our frames are designed to fit most 4+ year olds, but we do have some 2-3 year old toddlers that are big enough to wear our glasses. Our smallest size frame is our Paul/Paige frame, which measures at 43-15-125.

    We always recommend ordering one of our Home Try-On Kits to see if our glasses might work for your child! Who wouldn’t want to let their kids try on glasses at home and have fun along the way?

  • We've put together a helpful article outlining our frame measurements for our Optical, Sunglasses and Blue Light frames.

Home Try-on Kit

  • Our Home Try-On Kits are the easiest way to try on glasses at home before committing to them as prescription glasses! The kit costs $7, includes up to seven frames, and allows you to see the glasses in person for seven full days. We include a prepaid return label with your shipment!

    ** Please note: we are only able to send one kit per house hold at a time! 

    The process itself is simple:

    1. Place an order for a home-try-on kit. 
      We have a few sizing and color options of pre-selected kits that you can pick from!
    2. When your kit arrives with the frames, you have seven days to have fun at home and decide which pair works best.
    3. Once you've decided on your favorite frame shape, refer to our handy ordering guide to see the colors available in that style, then write down your favorite style! 
      We also include a PD (pupillary distance) measurement tool in the kit in case that’s not written on your prescription. (What is the PD and why is it needed to order glasses?)
    4. Once your seven days are up, it’s time to send the kit back to us (including ALL of the frames), and head to our website with your notes in hand to purchase your favorite pair!
  • Our Home Try-On Kit only costs $7, and shipping is free both ways!

    Please note: 
    Unreturned Home Try-On Kits that have exceeded the allotted time of 7 days to have the kit will have a temporary fee of $395 placed on credit card used for the order. This charge will be refunded once we receive the kit back. (Rest assured, we will send a reminder email before charging!).

    If the kit is returned to Jonas Paul with a damaged frame, there will be a charge of $79 per damaged frame added to your card. This charge also applies if you keep a frame from the Home Try-On Kit.
    You are not responsible for frames that were damaged during transport, though!

  • While we do not refund the cost of the trial once your kit has been returned, you will receive a credit via email that can be used on future Rx purchases.

  • Don't forget: you can send the kit back BEFORE you order prescription glasses online! Simply keep your notes that you took while you had the kit so you remember which frames were your favorites :)

    How to return:

    1. Place ALL of the frames back to the kit box - even include the frame that you liked best!
    2. Seal the packaging tightly so the kit box doesn’t open during transport.
    3. Adhere the pre-paid return label on the outside of the package (or email orders@jonaspaul.com for a new return label).
    4. Drop the kit off at the respective mail carrier (UPS or USPS - if USPS, you can place the kit in your mailbox!) and wait for them to handle the rest!
  • We request that you only order one Home Try-On Kit at a time. This allows other awesome families like yours to try on our frames.

    That said, we understand that you might have more than one kid in your household who needs glasses that look good and feel good!

    Please stick to one kit if possible, but know there may be wiggle room for those with multiple kids.

  • That’s easy! Email orders@jonaspaul.comand they would be happy to send over a new, pre-paid return label that you can print off at home. When you are returning the kit, don’t forget to include ALL of the frames!

  • Once the kit has been delivered to you, you have SEVEN DAYS to try out the frames. For example, if you receive the kit on a Monday, you have until the following Monday to try them out.

  • We do not offer this as an option at this time! However, you're welcome to order any of our non-prescription frames and return them within 30 days in unworn condition for a full refund.

Insurance

  • While we do not accept insurance directly, we can provide an itemized receipt that you are able to submit to your insurance company for reimbursement. Our insurance page includes links to download the out-of-network claim forms for reimbursement requests. The average frame reimbursement is $99!

    If you need a detailed receipt, send your request via email to orders@jonaspaul.com.

  • Yes, you absolutely can use an FSA or HSA to purchase our glasses! You'll simply enter the card information at checkout the same way you would with a regular credit or debit card.

    Head over to our FSA and HSA page for more information!

Lenses

  • Yes! The free prescription lenses that are included with the purchase of a frame are standard polycarbonate lenses. This basic lens options also comes with 100% UV protection and an anti-reflective, scratch-resistant coating. 

    Note: There are prescription limitations for our free Basic Polycarbonate lenses. 

    We do have other upgrades available as well! Send a picture of your prescription over to hi@jonaspaul.com and we’d be happy to take a look and let you know which lenses we recommend.

  • Our sunglass lenses offer 100% UV protection, have a UV400 coating, and have a backside anti-reflective coating, which means your kiddo's eyes will be protected from all angles - even when the sun is behind them! At this time we do offer both polarized and non-polarized sunglass lenses, both of which are great options to protect against the sun's harmful rays!

Ordering

  • The easiest way is just to upload both items while adding the items to your cart for your order of kids or teen glasses. 

    When you are adding a frame to your cart on our website, you’ll be prompted to either upload the prescription then or email it later. If you choose to upload the prescription with the order, you can also enter the Pupillary Distance measurement as either a singular measurement or a dual measurement. 

    If you choose to email the prescription over later, be sure to include a full copy of the prescription and send the PD measurement! This can be sent to orders@jonaspaul.com or text a picture of the prescription and PD to (616) 202-5844, including your order number for our reference.

    Don't see a PD on the prescription? No problem. Just follow our simple instructions on how to measure pupillary distance.

  • We process orders pretty quickly once they have been placed, but if you’re hoping to change your order please emailorders@jonaspaul.comas soon as possible and we will do our best to honor your request.

  • When you're interested in placing an order for multiple pairs of glasses that have different prescriptions, such as a mother-daughter order or a brother-sister order, we recommend adding a comment in the order notes section of each frame for who the frame is for!

    This is will ensure that each pair is filled with the intended prescription, creating happy eyes for everyone.

  • Yes! If you would like to fill the prescription on your own with your local eye doctor that is completely fine. Once you’ve decided on the frame style, size, and color you’ll simply select the "Frames Only" option and then finalize payment of your order!

  • Most likely the answer is yes! However, please know that some higher prescriptions may be required to upgrade lenses (to help keep the lenses thinner), and may need to switch to our "Plus" line of lenses, depending on the prescription. Someone from our team will notify you if this is the case.

    You’re always welcome to send an email to orders@jonaspaul.com and we’d be happy to verify that we can or cannot fill the prescription, and also make a recommendation on what type of lenses would work best for the prescription!

  • In order to fill any prescription orders, we will need two items from you: 

    1) A valid (non-expired) copy of the prescription that we will be filling. 

    2) The PD (Pupillary Distance) measurement for that prescription. This is required to ensure that the lenses are correctly centered within the frames! 

    Don’t see the PD measurement on the prescription? No problem. If you ordered a Home Try-On Kit from us there was a measurement tool included, or you can use just a regular ruler. The measurement is simply the distance in millimeters from the center of one pupil to the center of the other pupil. Or, your eye doctor might have this measurement on file.

    CLICK HERE to read our step-by-step instructions on how to measure this at home.

  • NON-PRESCRIPTION

    Frames Only (Free)

    These frames are perfect if you're planning to have your eye doctor fill the prescription lenses, or if you’ll be returning the frames in unworn condition within 30 days for a full refund. These frames come with demo lenses that have our logo etched onto them.
    * Please Note: The logo is not removable!

    Clear, Non-Rx Lenses (FREE)

    These lenses are perfect if you're planning to wear the glasses for style or eye protection purposes only. The lenses will be impact resistant and anti-reflective. 

    Blue Light Lenses ($15.00)

    These non-prescription, blue light blocking lenses for kids are perfect if you’re looking for kids computer glasses. We also have Blue Light Lenses available with prescription!

    PRESCRIPTION

    Basic Polycarbonate Lenses (FREE)

    Your prescription must meet BOTH of the following requirements: 

    • Sphere is between -6.00 and +4.00*
    • Cylinder is between -2.00 and +2.00*

    *Does your prescription fall outside these ranges? You’ll be required to upgrade to our awesome Premium Ultra-Thin lenses!

    Premium Ultra-Thin Lenses ($49.00)

    RECOMMENDED if your prescription falls within these ranges:

    • Sphere is greater than or equal to +3.00 (but less than +4.00)
    • Cylinder equals +2.00 or -2.00

    REQUIRED if your prescription falls within these ranges*:

    • Sphere is greater than or equal to +4.00, or less than or equal to -6.00
    • Cylinder is greater than +2.00 or less than -2.00

    *NOTE: Some prescriptions may require switching to our Premium Ultra-Thin PLUS lens option ($99 with the purchase of the frame). We will notify you if this is the case!

    Trivex Lenses ($99.00)

    Your prescription must meet BOTH of the following requirements:

    • Sphere is less than +6.00*
    • Cylinder is between -2.00 and +2.00*

     

    *Does your prescription fall outside these ranges? You’ll be required to upgrade to our awesome Premium Ultra-Thin lenses!

    SUNGLASSES

    Prescription Non-Polarized Sunglass Lenses ($49.00)

    These lenses are always tinted and always beach ready. 

    While most prescriptions can be transformed into sunglasses, there are a couple of limitations. We’d recommend sending a copy of your prescription to orders@jonaspauleyewear.com and we can confirm whether we’re able to fill the prescription as sunglasses!

    Prescription Polarized Sunglass Lenses ($109.00)

    These lenses are always tinted and always beach ready. 

    While most prescriptions can be transformed into sunglasses, there are a couple of limitations. We’d recommend sending a copy of your prescription to orders@jonaspauleyewear.com and we can confirm whether we’re able to fill the prescription as sunglasses!

    Light-Adjusting Sunglasses ($149.00)

    These lenses are clear indoors and seamlessly transition to be tinted outdoors.

    While most prescriptions can be transformed into sunglasses, there are a couple of limitations. We’d recommend sending a copy of your prescription to orders@jonaspauleyewear.com and we can confirm whether we’re able to fill the prescription as sunglasses!

  • Yes! Our frames are available in a number of retail locations across the United States and Canada, and you can also find our glasses in most Walmart Vision Centers across the US.

    CLICK HERE to find a location near you that sells our frames!!

  • Sure, our kids sunglasses are available to be filled with prescription lenses! In addition, the rest of our kids glasses (all of our other "regular" optical frames) can be turned into prescription sunglasses! You'll simply select the Prescription Polarized Sunglass or Prescription Non-Polarized Sunglass Lens option when adding the frame to your cart.

  • We highly recommend that you get an updated prescription and will be happy to hold your order while you do so! Prescriptions that have an exam date from 2021 and later are accepted but there will be a "Prescription Agreement" form that you will need to be filled out before processing your order.

Progressives & Bifocals

  • Unfortunately, we are unable to fill prescriptions with progressive or bifocal lenses. These specific types of prescriptions require additional measurements and adjustments that are best taken with the frames on the patient's face. 

    That said, you can order any of our frames as non-prescription and have the lenses filled at your local eye doctor's office! OR you can order them as Single Vision Distance or Single Vision Readers! You're welcome to email hi@jonaspaul.com if you have any specific questions or need clarification on if your prescription requires progressive or bifocal lenses.

Returns & Cancellations

  • Please head over to our returns page to submit your return request!

    We will accept returns on any non-prescription (frame only) purchases within 30 days of delivery date as long as the frame and case is returned to us in its original condition. Please note, Jonas Paul is not responsible for return packages that may be lost in transit. 

    After you have submitted your return request, you will receive an automated email with the pre-paid return label. Jonas Paul will provide one prepaid return label per order number. 

    Please know that your refund may take up to 10 business days to be reflected on your account (depending on your bank’s processing time).

  • Unfortunately, we do not accept returns on a frame that has had a prescription fulfilled, as all of our glasses are considered custom orders. The only exception is if our lab made a mistake with the prescription or if the frame you received has any manufacturer’s defects. 

    If you have any specific questions about your order, please contact service@jonaspaul.com and they can best help you out!

  • We of course hope that you and your kiddos love your new kids non-prescription sunglasses, but if you receive them and they are not what you expected or they don't fit how you anticipated, you may return them within 30 days in unworn condition for a full refund.

    Please head over to our returns page to submit your return request!  After you have submitted your return request, you will receive an email with the pre-paid return label. Jonas Paul will provide one prepaid return label per order number. 

    NOTE: The cute little glasses brandmark at the top of the left lens is meant to be there! Sunnies will NOT be accepted for returns if this has been scratched off. Sunglasses must be in brand new, unworn condition to be eligible for returns.

  • We of course hope that you and your kiddos love your new kids non-prescription sunglasses, but if you receive them and they are not what you expected or they don't fit how you anticipated, you may return them within 30 days in unworn condition for a full refund.

    Please head over to our returns page to submit your return request!  After you have submitted your return request, you will receive an email with the pre-paid return label. Jonas Paul will provide one prepaid return label per order number. 

    NOTE: The cute little glasses brandmark at the top of the left lens is meant to be there! Sunnies will NOT be accepted for returns if this has been scratched off. Sunglasses must be in brand new, unworn condition to be eligible for returns.

Shipping

  • The processing time depends on a few things! That includes: what you ordered, whether your order is complete (for example, do we have your prescription & PD measurement?), and when you placed your order. 

    Our typical order turnaround time is as follows (NOTE: Our turnaround times during Back to School Season and Black Friday can take 10-14 business days for processing, plus 5-7 business days for standard shipping):

    Home Try-On Kits: Orders typically ship within 1-2 business days of being placed (Monday-Friday), plus 5-7 business days for standard shipping.

    Non-Prescription: Orders typically ship within 1-2 business days of being placed (Monday-Friday), plus 5-7 business days for standard shipping.

    Prescription Orders: Once we have received your prescription and PD measurement and confirmed the lens selection your prescription requires, our typical turnaround time is 7 business days, plus 5-7 business days for standard shipping.*

    **For orders where our Plus lenses are required or upgrades are required (we will notify you if this is the case!), our typical turnaround time is 14 business days, plus 5-7 business days for shipping.

    Business days are Monday-Friday, excluding national holidays. If your order is placed on Saturday or Sunday, it will be processed on the following business day.

    Once your order has been processed, we will send you an “order update” email with your tracking number so you can monitor the status of your order online.

  • We have three shipping options available: USPS First Class, USPS Priority & UPS Ground.

    USPS First Class: We offer FREE standard shipping (in-transit ship time of 4-6 business days) to anywhere in the United States for both our home try-on kits as well as non-prescription and prescription orders of $100+ (some products and upgrades will charge $6.99 for USPS First Class shipping). 

    USPS Priority: This costs $17.99 (in-transit ship time of 2-3 business days) and is available for address in the United States. 

    UPS Ground: This costs $19.99 (in-transit ship time of 1-5 business days) and is available for address in the United States. 
    *$24.99 for Home Try-On Kits. 

  • While it is not common, sometimes packages can have a mind of their own! If a package is marked as “Delivered” by the USPS, first and foremost we recommend checking around your home/mailbox to ensure that it didn’t get placed in an odd location (such as inside your garage or under patio furniture), or that it didn’t get accidentally delivered to a neighbor’s home. 

    On occasion, the package will be marked as “Delivered” before it has actually arrived at its final destination. Please allow a few business days for your order to arrive should this be the case, and check with your actual USPS delivery person to see if they might know where it was placed.

    Completed those two steps and still haven’t had any luck receiving your order? Send us an email over to hi@jonaspaul.com and we can help figure out a solution.

Virtual Try-On

  • Our Virtual Try-On feature allows you to virtually try-on our eyeglasses and sunglasses so you can get a sense of how the frame shape, color and size looks on your face! This feature is available on our website via the "Virtual Try-On" button located on our frame or sunglasses product pages as well as on our iPhone / Android mobile app.Our mobile appalso allows you to scan your facial features to determine pupillary distance measurements (*measurement feature only compatible with iPhoneX or newer).Let us know if you have any questions! Email us at hi@jonaspaul.com

Warranty & Repair

  • At Jonas Paul Eyewear, we understand that accidents happen and wear and tear is part of life, we've crafted a thoughtful repair service to ensure your child's glasses can be mended and returned to their adventures as quickly as possible.

    How Our Repair Service Brings Smiles Back:

    1. Snap & Send: Noticed a little mishap with your child's glasses? No worries! Just take a few close-up pictures of the issue and send them our way. This quick step helps us peek at the problem and plan the perfect fix. Send these pics to orders@jonaspaul.com.
    2. Easy Peasy Fix: If we can mend the glasses, we'll walk you through the easy steps to send them back to our caring hands. For a small fee of $14.99 (+ shipping and handling), our repair wizards will get to work on making them as good as new. If you have JPECARE – opting for this service allows you to conserve your JPECARE insurance for more significant issues, though you're always free to apply JPECARE towards repairs if you prefer.
    3. All-Around Care: We'll lovingly repair everything from spring hinges to making sure every screw is snug. Plus, we'll give the glasses a thorough cleaning, ensuring they sparkle and shine when they return.
    4. Extra Love: To keep your child covered while their favorite pair is being pampered, we offer 40% off a backup pair (frame only), understanding the importance of uninterrupted clear vision. We're committed to ensuring there's never a moment without their trusty sidekick. With seamless transitions in mind, we're happy to dispatch these frames right away—even before we receive the pair in need of repair. This approach guarantees no gap in your child's adventures, keeping their vision sharp and uninterrupted.

    Our Magical Touch Includes:

    • Spring hinge repairs to keep things flexible
    • Screw tightening and replacements to ensure everything stays in place
    • Gentle adjustments and alignments, tailored to your child’s comfort
    • Fresh comfort tips and nose pads for a perfect fit
    • A sparkling clean for frames and lenses, making them look brand new with our high-tech ultrasonic cleaning machines

    Our mission is to ensure your child's glasses are not just fixed but returned with all the care and precision they deserve.This service isn't just about repairs; it's about maintaining the joy and confidence your child feels when they wear Jonas Paul Eyewear.

    Let us help keep the world in focus for your little one. Reach out to us, and let's make those glasses adventure-ready once again!

  • In general, yes! While we do NOT offer a warranty on our non-prescription sunglasses or non-prescription blue light glasses, all of our standard optical glasses do have a warranty available through the purchase of JPE Care and our 30 Day Warranty.

    Here is the general lay of the land: 

    Purchase JPE Care ($29.99) with each pair of prescription glasses or non-prescription optical frame at check out for one-time warranty coverage up to one year. If something happens within one year of purchase, please send a photo to service@jonaspaul.comso we can get a new pair of glasses ready for you! Please note we will use the same frame size, style, color, and prescription. JPE Care does not cover lost or stolen glasses.

    Head over to our Warranty page to read our full policy details and learn more about our Service Fees.

  • All of our frames are made of either the highest quality custom cellulose acetate or metal and created with kids in mind, but please keep in mind they are not indestructible! We always strongly encourage our customers to educate their children in caring for their glasses to prevent any unnecessary damage.

    Pro tip: Order two pairs at once so you have a back-up pair, using the code SECONDPAIR40 to save 40% off the second frames on your order! And, once you’re using your back-up pair, don’t forget to order a new pair to back-up your back-up pair ;)

Wholesale

  • If you’re interested in selling Jonas Paul frames at your optical shop, you can send an email over to wholesale@jonaspaul.com and we’d love to chat. 

    To see other retailers that might be located in or near your area, visit our Store Locator page!