returns policy

Below is our returns policy for Prescription, Non-Prescription & Clearance frame orders.

For more information please check out our WARRANTY POLICY 

RETURNS for Prescriptions

Unfortunately, we can’t accept a return on a frame that has had a prescription fulfilled, unless our lab made a mistake with the prescription or if the frame you received has any manufacturer’s defects (see below), we will replace the frames or redo the prescription at no charge.  

Once Jonas Paul Eyewear fills prescription lenses into a frame that order is then considered a custom order and we do not accept returns. 

Please contact our team at if you have any questions.

For more information please check out our WARRANTY POLICY 

RETURNS for Non-Prescriptions

We will accept returns on any non-prescription (frame only) purchases as long as the frame is returned to us in new and unworn condition. This does not include Clearance orders! 

We accept returns within 30 days of delivery date. 

Customer is responsible for the cost of shipping your return back to us. We suggest using a shipping method with delivery confirmation as Jonas Paul Eyewear is not responsible for return packages lost in transit.  

Please submit your return HERE

Clearance frames

All Clearance orders are final sale. No exchanges. 

Please understand that no return requests and/or warranty repairs will be covered for Clearance items. 

 Customer agrees and understands that all Clearance items will not be returned for any reason and no refunds will be issued for Clearance items. 


All accessories (Nerdwax, Braille Bands, Lens Cleaner) are all final sale items. No exceptions. 

If you have any other questions regarding our warranty, service fee and returns policy, please email us at