Warranty and Replacement Policy

Jonas Paul Eyewear glasses are made of the highest quality material as well as the highest quality lenses. Please understand, though, they are not indestructible. We emphasize to our customers the importance of educating their children in taking special care of their eyewear, but also understand kids are kids and have a tendency to break things!

Prescription Orders

Once Jonas Paul Eyewear fills a frame with prescription lenses, that order is considered a custom order and cannot be returned.

If our lab made a mistake with the prescription, we will replace the frames or redo the prescription at no charge.

30 Day Warranty

  • We will provide a one-time replacement within 30 days of delivery date due to: manufacturer defects (ie warping, broken hinges, cracked acetate), damages or scratched lenses. Note: this only applies to frames listed at $79 or $89.
  • The prescription must be the same as the original order.

6 Month Warranty

  • We will provide a one-time replacement pair of prescription glasses at 50% off (frame and lenses). Note: this only applies to frames listed at $79 or $89.
  • The prescription must be the same as the original order.

1 Year Normal-Use Lens Warranty

  • If you purchased a lens upgrade with a 1 year warranty, we will replace lenses scratched under “Normal Use” one time for a small service fee of $15.99 (plus Shipping/Handling).
  • The prescription must be the same as the original order, and frames must be in wearable condition.

“Normal Use” scratches are defined as those that can been seen but not felt (scratches in just the coating of the lens, not the lens itself). Lenses that were damaged from an accident and have deep scratches, gouges or teeth marks will not be covered under the “Normal Use” warranty. We reserve the right to approve or disapprove scratches covered under “Normal Use” upon inspection of the returned eyeglasses.

Prescription Change Warranty - 8 weeks

If your child's prescription changes within 8 weeks of your order date, then there are two options for you to consider:

  1. We can offer you a one-time discount of 50% off to purchase a new pair of glasses. You can then keep your original pair as a back-up.
  2. We can provide you one-time replacement lenses with the updated prescription in your existing frame. The fee will be based on the prescription and the lens type/upgrade selected.

With either option listed above, Customer must provide Jonas Paul Eyewear a copy of a new prescription showing that the office visit is within 8 weeks of the original order date.

    Non-Prescription Orders (Frame Only)

    30 Day Warranty

    • We will provide a one-time replacement of your non-prescription frame within 30 days of delivery date due to: manufacturer defects (ie warping, broken hinges, cracked acetate) or damages. Note: this only applies to frames listed at $79 or $89.

    6 Month Warranty

    • We will provide you a one-time replacement pair of non-prescription (frame only) glasses at 50% off. Note: this only applies to frames listed at $79 or $89.

      Clearance Frame Warranty

      • Lens upgrades purchased on Clearance frame orders are covered under the proper warranty.
      • If you purchased a frame that is labeled as Clearance or priced at $55, the frame itself is not covered under warranty.

      Replacement Procedure

      To take advantage of our warranty program* please send an email to service@jonaspauleyewear.com with the following information:

      1. Order number or name/email used to place the original order
      2. Photo(s) to show proof that the frame and/or lenses has been damaged

      The Customer is responsible for shipping costs of your damaged glasses to us (for eyeglasses being submitted for warranty repairs). We recommend using a shipping method with delivery confirmation as Jonas Paul Eyewear is not responsible for return packages lost in transit.

      Please ship your return to:

      Jonas Paul Eyewear

      401 Hall Street SW, Suite 134

      Grand Rapids, MI 49503

      If you have any other questions regarding our warranty, service fee and returns policy, please email us at service@jonaspauleyewear.com.

      *NOTE: Warranty and replacement policy does NOT cover glasses that have been lost or stolen.