What personal information do we collect from the people that visit our website?
Personal Information we may collect from you includes:
Your name, username, email address, and password
Any eyewear prescription data you provide to us (including data from the pupillary distance measurement function of the Services)
Information from Third Party Services that you explicitly give us access to
Your contact information, such as your phone number, social media handle, or email (depending on how you contact us)
Your credit card information (although we use third party payment processors, as described below), billing address and shipping address, if you make purchases through the Services
Live chats and customer service phone calls
Sales and Home Try-On Kit history
Survey responses to the extent you include Personal Information
We may also collect some of the following Non-Personal Information from you:
When do we collect information?
We collect information from you when you visit our site, register on our site, place an order, subscribe to a newsletter, enter a sweepstakes or giveaways with our brand or other brands, or enter information on our site.
Like most websites, our Services may incorporate technology such as “pixel tags”, “web beacons”, and “cookies” that allow us to track the actions of users of our Services. Pixel tags, web beacons and cookies collect Non-Personal Information.
Pixel tags or web beacons are tracking devices on websites or in e-mails that can monitor the behavior of the user visiting the website or sending the e-mail.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
- To ask for ratings and reviews of services or products
- To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
We have implemented technical and organizational security measures to protect your personal information against unauthorized access, loss, destruction, or alteration. Our website, emails, data platforms, and network are secured with 2FA and a firewall, and we use encryption to protect sensitive data.
Do we use 'cookies'?
- Help remember and process the items in the shopping cart.
- Understand and save user's preferences for future visits.
- Keep track of advertisements.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some features will be disabled. It won't affect the user's experience that make your site experience more efficient and may not function properly. However, you will still be able to place orders.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We may also work with third parties to serve ads to you on our behalf or on behalf of other advertisers on third-party platforms (such as Facebook or Google). As part of these ad campaigns, we or third-party platforms may convert information about you, such as your email address and phone number, into a unique value that can be matched with a user account on these platforms to allow us and others to serve you advertising that is customized to your interests. Note that the third-party platforms may offer you choices about whether you see these types of customized ads.
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have enabled Google AdSense as well as Google Analytics on our website.
California Consumer Privacy Act (CCPA) Notice
Why do we collect your personal information?
We collect your personal information for the following purposes:
- To provide you with our products and services
- To respond to your inquiries and requests
- To improve our website and user experience
- To send you promotional offers and advertisements
No, we do not sell your personal information to third parties.
As a California resident, you have the following rights under the CCPA:
- The right to request that we disclose the personal information we have collected about you
- The right to request that we delete your personal information
We may update this notice from time to time. Please check back periodically for any changes.
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It's also important to note that we allow third-party behavioral tracking.
COPPA (Children Online Privacy Protection Act)
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
- We will notify you via email and/or via in-site notification within 7 business days
- We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions
- Process orders and to send information and updates pertaining to orders.
- Send you additional information related to your product and/or service
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, simply click on the “unsubscribe” link at the bottom of each email and we will promptly remove you from ALL correspondence.
Mobile Augmented Reality App
- Pupil Distance
- Optical Center
SMS Compliance Statement
Our text messaging services are subject to the Telephone Consumer Protection Act (TCPA) and the Federal Trade Commission's (FTC) guidelines on telemarketing and text messaging. We take our compliance obligations very seriously and have implemented measures to ensure that our services are in line with these regulations.
- Order updates and confirmation messages.
- Delivery and shipping notifications.
- Account verification and authentication codes.
- Important service alerts and announcements.
Consent for Text Messaging:
By signing up for our text messaging services, you are giving us your express consent to receive text messages from us. You may opt-out of receiving text messages at any time by replying "STOP" to any message or by contacting us at firstname.lastname@example.org.
Promotional and Marketing Messages
If you have given us your express written consent, we may send you promotional and marketing messages via SMS. These messages will clearly identify the sender and include an opt-out mechanism.
Spam and Fraud Prevention
We take measures to prevent spam and fraud in our text messaging services. Our systems are designed to detect and block unwanted messages and we monitor for and prevent unauthorized access to our systems.
Compliance with Mobile Carrier Guidelines
We comply with the guidelines of the major mobile carriers, including the CTIA Short Code Monitoring Handbook and the Mobile Marketing Association's Global Code of Conduct.
By using our text messaging services, you agree to the terms and conditions outlined in this SMS compliance statement.
Data Retention Policy
At Jonas Paul Eyewear, we are committed to protecting your privacy and the security of your personal information, including your optical prescription information, which may include your pupillary distance measurement. This policy outlines our data retention practices and procedures.
Optical Data Collection and Use
We collect and use your optical prescription information to provide you with accurate eyewear prescriptions. We do not share your information with third parties except as necessary to fulfill your order or as required by law.
Data Retention Period
We retain your optical prescription information, including your pupillary distance measurement, for a period of two years from the date of your last order or contact with us, as required by law.
At the end of the retention period, we will securely destroy your prescription information using industry-standard methods. If you would like us to destroy your information earlier, please contact us at email@example.com and we will do so promptly.
We will review and update this policy as necessary to reflect changes in technology, industry standards, or legal requirements. We encourage you to review this policy periodically for updates.
By using our website or providing us with your personal information, you agree to the terms of this data retention policy. If you do not agree with the terms of this policy, please do not provide us with your personal information or use our website.
Jonas Paul Eyewear
401 Hall Street SW, Suite 134
Grand Rapids, Michigan 49503
Last Edited on 2023-09-26